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ITIL 4 is the acronym for Information Technology Infrastructure Library, basically a set of best practices for delivering IT services. It offers a practical framework that focuses on the identification, planning, delivery, and support of IT services to the core business founctions of an organization. Implementing ITIL leads to greater visibility of IT costs, better asset utilization, reduced costs, and higher customer satisfaction.

This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.


The ITIL certification training is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

ITIL Training Course Curriculum


This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.


Learners need to possess an undergraduate degree or a high school certificate.


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ITIL certifications showcase your knowledge and expertise in service management best practices, processes, terminologies, and techniques prevalent in modern IT. ITIL professionals are in high demand due to their in-depth knowledge of ITIL frameworks and ability to enhance IT service quality and grow their businesses.

To receive the ITIL V4 Certification, you must:

1. Complete the ITIL v4 certification training

2. Take the ITIL 4 Foundation Certification exam

3. Score at least 65 per cent on the exam 


General Information

  • Certification and examination fees are included in the price of the training course

  • Training material containing over 450 pages of information and practical examples will be distributed

  • An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.

  • In case of exam failure, you retake the exam within 12 months for free

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